Frequently Asked Questions (FAQs)

Platform FAQs

Find answers to common questions about the TomTom platform, account setup, billing, API usage, and product-specific functionality.

How can I update my credit card details?

To update your payment details, please start a new top up. Once on the checkout page, you will be able to edit your credit card details.

Is there an upper daily limit for the Pay As You Grow plan?

What happens if I exceed free usage limits or run out of my prepaid balance?

When limits are exceeded, API requests return 429.

What happens to my API keys if I upgrade to Pay As You Grow?

All API keys continue working when upgrading to Pay As You Grow or Enterprise.

Where can I get an invoice of my past usage and expenses?

Invoices are available in the dashboard.

Where can I get an overview of my usage and expenses?

Usage and expense details are in the dashboard.

In which currencies are prices available?

• EU billing → Euro
• Other regions → US Dollar

Can I use all APIs to build commercial applications?

Yes — even as part of the free evaluation. See Terms and Conditions.

What are the default QPS limits?

QPS limits range from 5 to 50. More info here.

I’m used to map loads. Do you have that?

We use map tiles, not map loads.

Can I get an invoice if I choose Pay As You Grow?

Yes — invoices are emailed and downloadable in the dashboard.

What are tile and non-tile requests?

• Tile = vector/raster tiles from Map Display & Traffic.
• Non-tile = all other endpoints. See pricing.

What is TLS and how does it affect me?

TLS encrypts data. From 2024 onward, APIs require TLS ≥ 1.2.
Supported values for TLSVER: TLSv1, TLSv1.1, TLSv1.2, TLSv1.3.